Shipping Policy

Shipping takes 5-7 business days. Please allow up to 5-7 business for Official Xotic to process + ship your order after your payment is cleared. After securing your payment, you will then receive an email and/or SMS text message notifying you about your order. You will then obtain your package within 5-7 business days will then 5-7 business days to receive your package. Weekends and Holidays are not included. International shipping is also available. 

Return & Exchange Policy

Our return policy lasts 30 days. If 30 days have gone by since receiving your purchase, unfortunately,  we can’t offer you a refund or exchange. In order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Currently due to the outbreak of the virus, as of right now we are not accepting returns. You are able to inbox me on Instagram or email me at Allow me to respond within 24-72hrs.